ICT+support

Help Desk professionals are usually the first point of contact for either external clients or internal customers who require help with problems or queries regarding technical issues.

A help desk professional may


 * provide support to end users either over the phone Internet or in person, and solve their computing problems in a timely manner
 * monitor equipment for errors or stoppages and take remedial action
 * troubleshoot difficult or unusual situations
 * undertake back-up and recovery activities
 * perform routine maintenance and cleaning of equipment
 * document and review processes and procedures
 * attend relevant product and skill courses

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